Solution · Customer Service
Customer service that never sleeps and always knows the answer.
Support agents, routing, knowledge bases, and customer intelligence — in Bangla and English, with escalation that keeps context intact.
The problem
Customer service teams in Bangladesh's enterprises face rising volume across call, WhatsApp, Facebook, and email — often with the same FAQ answered differently by every agent. Tier-1 queues grow overnight; SLAs breach before anyone notices; knowledge lives in the heads of a few senior agents.
A ChatGPT licence on a laptop does not fix routing, escalation, or bilingual tone. Arcloops builds customer service AI that deflects what should be automated, routes what should not, and hands agents full context when a human must take over — with quality controls your brand and compliance teams can accept.
What we build
AI support agent
Tier-1 deflection with bilingual responses and clean escalation.
- Handles tier-1 queries automatically — account information, order status, policy questions
- Escalates complex cases to human agents with full context and suggested resolution
- Available 24/7 via web, app, WhatsApp, or Facebook Messenger
- Responds in Bangla, English, or mixed — based on customer's language
Ticket routing and prioritisation
Right queue, right urgency — before the SLA clock runs out.
- AI classification of incoming tickets by type, urgency, and required expertise
- Automatic routing to the right agent or team
- SLA tracking with escalation before breach
- Agent workload balancing across the team
Knowledge base intelligence
Search that works — and gaps that get filled from real tickets.
- AI-powered search across your product documentation, FAQs, and policies
- Gap identification — what are customers asking that the knowledge base doesn't answer?
- Automatic knowledge base draft from resolved ticket history
Customer intelligence
Signals for retention, VIP handling, and product feedback.
- Customer satisfaction scoring from interaction patterns
- Churn risk identification from service interaction signals
- VIP customer detection for priority routing
- Complaint pattern analysis for product and operations feedback
Who it's for
- Contact centres and digital support teams with rising multi-channel volume
- Brands that must serve in Bangla and English without losing tone
- Service leaders measured on SLA and CSAT who cannot hire infinitely
- Organisations ready to automate tier-1 without abandoning escalation quality
Related
Product fit and consulting paths when a named offering matches this department.
Not a ChatGPT licence. A designed workflow your department can run next quarter — with handover and training.
AI in Customer Service FAQ
Tier-1 deflection handles repetitive questions so agents spend time on complex cases — with full context on escalation. Headcount strategy stays yours; we design for quality and SLA, not a forced reduction story.
Multi-channel is a common requirement in Bangladesh. Scope includes the channels your customers already use, with consistent knowledge and routing rules.
We ground answers in your knowledge base and tone guidelines, with human review paths for sensitive or low-confidence replies. Generic ChatGPT paste is not the delivery model.
Retrieval from approved sources, confidence thresholds, and escalation when the answer is not grounded. We design for auditability, not unconstrained chat.
A focused FAQ / tier-1 assistant can often ship in weeks once knowledge sources are ready. Omnichannel and deep CRM integration take longer — we quote after discovery.
Talk to us about AI in Customer Service
Start with a readiness conversation — or go straight to how this department workflow should run next quarter.